Privacy and Cookies Policy
This Privacy and Cookies Policy is intended to explain how Radianza collects, stores and processes your personal data and other data that may be collected for statistical analysis purposes.
TRIVERA, LDA with headquarters at Rua Padre José Gonçalves, 1044, in Guimarães, Portugal, NIPC 517811103 is responsible for the website www.radianzacosmetics.com, is committed to guaranteeing the privacy and protection of customers’ personal data and visitors, following all current legal and regulatory standards.
Radianza reserves the right to periodically update and change its Privacy and Cookies Policy, in order to reflect any changes in the way our customers’ personal data is processed or in legal terms. At Radianza, the most recent and current version of the Privacy and Cookies Policy will be displayed, and it is advisable that you check it periodically to check for any updates or changes.
GUIDING PRINCIPLES
The main objective of this policy is to consolidate the relationship of trust and proximity between Radianza and its customers. It also aims to demonstrate transparency in the processing of collected data and inform all customers of their rights and how they can exercise them, as holders of personal data.
LEGAL BASIS
Radianza operates in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable data protection legislation, in all processes involving processing of personal data.
According to the GDPR Agreement, personal data is defined as follows: “Any information relating to an identified or identifiable natural person (“information subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”
DATA PROTECTION
We use several measures that aim to ensure the security of the information collected, the protection of personal data collected, prevent unauthorized use, alteration or access, disclosure, loss or destruction.
As the data holder, the customer has the right to know what data is collected and stored, as well as to change it in the customer area and request its export or deletion from the store.
THE DATA THAT IS COLLECTED
I. Customer registration or purchase
When registering or purchasing at Radianza, the following data is collected: email, name, address, zip code, location, telephone number and CNPJ. The data collected through the customer’s purchasing process will be processed automatically and is intended for processing orders, such as shipping orders or issuing invoices.
II. Newsletter
When subscribing to the Radianza Newsletter, the following data is collected: name and email.
III. Contact form
Radianza may also request personal data in contact forms, that is, the name, email and other information that the visitor provides us.
IV. Navigation on Radianza
Data related to browsing the store is also always collected. Examples of this type of data are device and browser information, network information and IP address.
PURPOSE FOR WHICH DATA COLLECTED
Personal data is collected and processed with a view to fulfilling the purposes indicated below:
Service provision:
- Compliance with tax obligations;
- Dispatching orders;
- Order processing;
- Billing;
- Resolution of problems such as cancellation, return of products or refund of the value of products and/or services in accordance with current law;
- Customer support: clarification of doubts about products, the operation of Radianza or any other query requested by the customer;
Direct Marketing (e.g. email marketing):
So that the customer is updated on order status or any news at Radianza, we can send emails and/or SMS with commercial communications regarding offers, products or campaigns, as well as thematic content and information about registered order processing .
For marketing purposes, at Radianza we may consider and use certain data such as products viewed, products on the wishlist or left in the abandoned cart.
Marketing communications are made after and with the prior consent of the customer.
In any and all cases, Radianza seeks to ensure that the information and data collected and used are suitable for the purposes described and do not constitute an invasion of the customer’s privacy.
WHEN DO WE COLLECT THE DATA?
Data is collected when a customer registers with Radianza, subscribes to the newsletter, fills in the contact form, registers an order or while browsing the store.
WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?
The holder of personal data has the right, at any time, to request access, rectification, opposition, export and/or deletion, as well as the right not to be subject to automated decisions.
The customer can exercise any of these rights with Radianza by submitting a request sent to the following address info@radianzacosmetics.com. The customer can also file a complaint with the National Data Protection Commission (CNPD).
DATA RETENTION
Radianza is obliged to retain information for tax and audit purposes in accordance with current law.
Radianza keeps your data for {definite period} due to specific requirements and practices inherent to Radianza and its sector of activity, or until the client requests that they be deleted from the database.< / p>
The holder may, at any time, request to access, rectify or delete their personal data by sending an email to info@radianzacosmetics.com.
If the customer registers with Radianza, they can check, edit or delete their personal information at any time in the customer area on Radianza.
At the customer’s request, Radianza may change certain customer data associated with registered orders.
DATA SHARING
Radianza does not give or sell any type of personal data to any entity other than those necessary for the operation of the service. Personal data will also not be used for any other purpose without the holder’s due consent.
Any third party entity, with which customer data may be shared, is obliged to use it exclusively as a way of executing the proper functioning of its service on behalf of Radianza.
Radianza may also disclose personally identifiable information under special circumstances, such as complying with court orders that require it or when certain actions violate the Terms and Conditions of business.
COOKIES
Radianza uses cookies on the website. The cookies used do not collect information that identifies the visitor, but rather about how they interact with the store’s website. The collected data is used for statistical purposes, provision and improvement of the service and user experience.
WHAT TYPES OF COOKIES ARE USED?
Analytical Cookies: are used for the purposes of creating and analyzing statistics, in order to improve the functioning of the website, without ever collecting personal information.
Functionality Cookies: They store the user’s preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time they visit it.
Third-Party Cookies: These cookies are created from third-party services, such as Google, Youtube, Facebook, among others. They may be used to show you advertising related to your actions on the website.
For any other questions related to the protection of your personal data or about the cookies used, you can contact us at the following address: info@radianzacosmetics.com.